Why?

Search is not a tool or space only for the searcher to find something or the marketer to push its campaigns and be visible. If search should instead become a true pull marketing channel I think it is crucial that it also serves as an input source to the marketer rather than just a channel. A marketer knows that all channels in its organization will be affected by the marketing conducted and that it also can hit or serve your company the other way around. This means that every activity in the organization will be affected by your search marketing as well as the search marketing will be a resource to them.

This will take search marketing to a new level of efficiency that is also result driven not only by delivering leads but also by delivering a better product and better service to your clients.

 

Internet and later on search engines were never built originally as a way to attract a searcher to show advertisements. They were built to enhance and solve someone’s problem.  So for all of us marketers who believe in true marketing and happened to have a product worth selling, we need to adapt and understand the intent of the searchers mind and be clever in using it as a feed back channel instead of maybe just a new media space or attention spot.

 

This is why search input becomes a valuable resource. It is valuable to the marketing team to pass on internally as resource to conduct better internal marketing i.e. producing and sell products that people want and have a better perception of, because this will make the customers more satisfied and that in reality effects the overall branding perception and future sales.  

 

2 Responses to “Why?”

  1. Engago Says:

    We believe you are quite right search engines were built enhance and solve someone’s problem. In our wiew search and pull marketing are the future. People do want to find out solutions themselves.

    Push marketing using mailings is not a sustainable model in the long run.

  2. Nils Says:

    Like with everything else, there is always 2 sides of a coin. What ex. google is doing without showing is asking “What are you looking for today?”. When the same question pops in a store many of us react with great skepcism, because we do not want to get help, we just want to look around first, even tough we know that we’re shopping for a jacket today. Then again, typing in a random adress in the adressbar in your browser and start looking for stuff is not a real option…

    The fine line between push and pull marketing lies in the customer experience. If a store clerk were to think of himself as a “filter” instead of a clerk/salesperson, lots of stores would do alot better… like google :)

    //N

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